Refund policy

Refund policy

Returns

 If you are not happy with our products, please return them and we will either exchange them or give you your money back excluding postage costs. We will do our best to exchange items depending on stock availability.

Garments must be unworn and unwashed in their original packaging with all tags attached.

Please notify us within 7 days of receipt of goods if you would like to return your order. Send an email to hniki.mohamed1@gmail.com and request an RA number. Include your order number in this email and notify us which goods you would like to exchange or return.

Then return goods by registered or express post, postmarked within 7 days of receipt of the RA number to :

Universalstoresh
15 rue oqba ben nafaa village ocp khouribga 25000 morrocco
We recommend that all returns and exchanges be sent using a traceable carrier. Tluxe will not be held responsible for packages not received by us that were returned without a tracking number.

Goods returned without a requested RA number will not be approved for exchange or refund.

Garments will not be eligible for exchange/return if we consider them used or if they are without tags attached.



SALE ITEMS & DISCOUNTS
Previous purchases are not eligible for a discount. Sale or discounted items are final sale, and can only be returned for a credit voucher.

To exchange sale items simply return them to us in their original condition with the original invoice as proof of purchase.

Once received we will issue you with a credit voucher.

The voucher will be valid for 6 months for product purchase.

Please use the enclosed returns form to tell us why you are returning the goods and quote your RA number.

Return postage/shipping is at the expense of the purchaser.



PROMOTIONS
For any promotion that requires you to spend over a certain amount to obtain the promotion, your order must remain above this minimum spend even after returns are processed. If you are returning items that will drop your order total below the minimum spend you will normally forfeit your promotional discount or will be charged for any free items you have not returned.



Please note that our Online and in store return policies differ.